[2026-07-31 20:38:20] Planning ticket 585678
[2026-07-31 20:38:22] SUCCESS ticket=585678 department=1 destination=eric.m@touchsupport.com message=1041448 attachment=none
[2026-07-31 20:51:37] Planning ticket 931528
[2026-07-31 20:51:39] FATAL: No public customer message found for ticket 931528.
[2026-07-31 20:54:17] Planning ticket 931528
[2026-07-31 20:54:18] FATAL: No public customer message found for ticket 931528.
[2026-07-31 21:07:05] Planning ticket 931521
[2026-07-31 21:07:05] FATAL: No public customer message found for ticket 931521.